Sony has responded to claims that it was slow to reveal the true extent of the PSN attack.
Yesterday it was revealed that the recent PlayStation Network hack, which has seen the service suspended since Wednesday April 20, has resulted in the loss of users’ personal information, including login details as well as potentially even credit card and billing information.
Responding to criticisms that the firm hadn’t been forthcoming with information, Sony has released a statement saying that there was a difference in time between discovering the hack and learning the extent of it.
“We wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today.
“There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised.
“We learned there was an intrusion [on] April 19 and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident.
“It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly yesterday evening.”
Sony is expecting a number of PSN services to be restored “within a week”. At that time, it is advised that users change their PSN password.